Policies and Procedures

 

Making a Reservation

Reservations may be made over the phone by calling(802-626-3161) or by inquiring through e-mail. We require a credit card to confirm and book the reservation.

Check-In and Check-Out

Check-in time is 2pm – 8pm daily. A later check-in time may be arranged by phone with the innkeeper. Check-out time is 11am daily. Payment is due upon check-in. We accept Visa, MasterCard, traveler’s checks and cash.

Standard Cancellation Policy

If a customer cancels 14 days or less prior to the date of check-in, the customer will be charged for 50% for each reserved night and room that The Village Inn of East Burke cannot re-book. The Village Inn of East Burke will make every effort to re-book the room so the customer can avoid this charge. Events, special weekends and holidays may require a 30-day cancellation policy. No shows will be charged the full amount of their reservation.

Our cancellation policy may change at any time for any reason, at the innkeepers’ discretion. Typically, our cancellation policy will only change for special promotions, holidays, weekends, or other special events.

We always include our cancellation policy in your confirmation.

Smoking

Smoking is allowed outdoors in any of our parking lots. We do not allow smoking anywhere inside the building or by its entrances. We charge guests a $100 cleaning fee for smoking indoors.

Children

We accept children of all ages, however parents or guardians must supervise minors at all times. Please be courteous and understand that some of our guests are seeking respite from all their stresses, including work, home and children.

Extra Person

Most of our rooms will accommodate one or two extra people. There is an additional fee of $15 per extra person per night.

Pet Policy

We welcome pets by permission only. There is no additional fee for a pet. Pets cannot be left unattended in the inn, and we do not permit dogs that bark excessively. Please be considerate of our guests and our historic home. Guests are responsible for pet-related damages.  A fee of at least $50.00 will be assessed for any damages including hair removal from furniture. For the happiness of all our guests, please pick up after your pooch. We reserve the right to refuse a reservation with a pet at any time.

Eco-Friendly Housekeeping

To ensure that your room is always clean, comfortable and welcoming, we will enter guest rooms daily to freshen bathrooms, empty the trash cans, and make the bed. However, we respect our guests’ privacy and provide “Do Not Disturb” signs for all of our guest rooms. If a “Do Not Disturb” sign is hanging on a guest room door, we will not enter the room.  As part of our commitment to the environment, The Village Inn of East Burke proactively takes steps to lessen our impact on our environment. We will not change the bed linens, towels, or robes in a guest room until after a guest’s third night with us. However, we want all of our guests to have the best experience possible and will happily replace these items more frequently if specifically requested.

 

Damages

Any damages done to any Village Inn or Willy’s  property by guests or persons visiting or staying with guests or any damages done by pets will be the responsibility of the person who made the reservation, and by signing your signature on the receipt at your time of payment when you check in to The Village Inn of East Burke , you agree to make restitution for such damage set forth by the Village Inn.